Free returns + package protection
Sizing Guide
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Shipping Policy
Orders are generally prepared and dispatched within 1–3 business days but during busy periods may take longer.
Within Australia
Once prepared, all orders will be shipped by tracked postage via Australia Post. We will email you with your tracking details. Orders can be tracked on the Australia Post tracking system
Free shipping (standard only) is available for orders of over $180.
For orders under $180, postage costs are applied at checkout. As a guide, our current prices within Australia (as of 1st October 2025) are:
Small package $11.50
Medium $15.50
Large $19.50
Estimated delivery time Australia-wide is 2-6 business days but may vary.
Refer to https://auspost.com.au/business/shipping/delivery-speeds-and-coverage for additional information
Express postage is also offered at checkout at additional cost (estimated delivery time 1-3 business days). As a guide, as of 1st October 2025 our Express postage prices are:
Small package $15.00
Medium $20.00
Large $23.80
International shipping
International shipping rates will be applied at checkout.
All packages will be sent tracked via Standard International Airmail using Australia Post.
Delivery times vary depending on your location. Please refer to https://auspost.com.au/sending/delivery-speeds-and-coverage/international-delivery-times for more detailed information.
Express international shipping is not currently available.
For US orders, the advertised prices include customs duties and tariffs which 2RoyalHounds will remit to the appropriate US authorities on your behalf.
For international orders to other countries, 2RoyalHounds is not responsible for any additional customs duties or taxes that may apply once your order reaches its destination.
If you have any questions about our shipping policy please contact us direct via email woof@2royalhounds.com.au
2RoyalHounds is not responsible for any missing, lost or stolen parcels. Please check you fill in your address correctly as any fees incurred for returned orders will be charged to the customer.
Return Policy
When ordering made to measure items, it is the purchaser’s responsibility to ensure they have followed the ‘How to measure your dog’s guidelines. We cannot accept returns and or exchanges on items made to order based on incorrect measurements given by the purchaser. If your dog’s cape arrives and it does not fit, we also don’t offer an alterations service.
On the rare occasions where you have submitted the correct measurements and we get it wrong (we are human after all) then we will replace the cape for free on return of the original cape with labels attached within 14 days.
On return, we will re-measure it against your measurements submitted to see where we went wrong and if we got it wrong will either make you a new one with no charge to the customer subject to fabric availability or offer a full refund.
Please note we do not offer a refund on return postage costs unless we are at fault.
Any questions email us direct woof@2royalhounds.com.au