Returns policy
⚠️ PLEASE READ BEFORE PURCHASING
STORE CREDIT ONLY — NO REFUNDS OR EXCHANGES
Eligible returns receive STORE CREDIT ONLY.
Your store credit is issued as a Gift Card, which will be emailed to you once your return has been received, inspected and approved. It will contain a unique code that is then applied at checkout for your next purchase.
🐾 HOW TO RETURN
1. CHECK ELIGIBILITY
Returns must be lodged within 30 days of receiving your order.
Final Sale, Clearance, Sale products are not eligible for returns.
2. PREPARE YOUR ITEM
Items must be:
- Unworn and unwashed
- Free from dog hair
- In original, resaleable condition
- Returned with all tags attached
- In original packaging
A $5 re-tagging/repackaging fee will be deducted from your store credit / gift card if tags or original packaging are missing or damaged.
3. LODGE YOUR RETURN
All returns must be lodged through our Returns Portal.
4. SEND YOUR RETURN
If you selected Checkout+at the time of your purchase, your return label is provided at no cost.
Otherwise, return postage is a customers responsibility and will be deducted from your store credit / gift card.
5. RECEIVE YOUR CREDIT
Returns are inspected within 3–5 business days of arrival. Once approved, your gift card will be emailed to you.
💳 STORE CREDIT / GIFT CARD
STORE CREDIT ONLY. NO REFUNDS. NO EXCHANGES.
- Valid for 12 months
- Original shipping costs are not included
- Return postage may be deducted
- Cannot be exchanged for cash
- No refunds or exchanges
We do not offer exchanges or hold products.
⚠️ FAULTY OR INCORRECT ITEMS
Your rights under the Australian Consumer Law (ACL) are not affected.
If your item is faulty, damaged or incorrect, contact woof@2royalhounds.com.au as soon as possible.
We will assess the issue and provide the appropriate remedy under the ACL, which may include a repair, replacement or refund.
ORDER CANCELLATIONS
Approved cancellations made before processing or dispatch are subject to a 5% cancellation fee for non-refundable transaction costs.
THE SIMPLE VERSION
RETURNING AN ITEM? → LODGE YOUR RETURN → WE INSPECT IT → YOU RECEIVE STORE CREDIT AS AN EMAILED GIFT CARD.
NO REFUNDS. NO EXCHANGES.