Shipping policy
Orders are generally prepared and dispatched within 1–3 business days but during busy periods may take longer.
Within Australia
Once prepared, all orders will be shipped by tracked postage via Australia Post. We will email you with your tracking details. Orders can be tracked on the Australia Post tracking system
Free shipping (standard only) is available for orders of over $200.00
For orders under $180, postage costs are applied at checkout. As a guide, our current prices within Australia (as of 1st October 2025) are:
Small package $11.50
Medium $15.50
Large $19.50
Estimated delivery time Australia-wide is 2-6 business days but may vary.
Refer to https://auspost.com.au/business/shipping/delivery-speeds-and-coverage for additional information
Express postage is also offered at checkout at additional cost (estimated delivery time 1-3 business days). As a guide, as of 1st October 2025 our Express postage prices are:
Small package $15.00
Medium $20.00
Large $23.80
International shipping
International Shipping
International shipping rates are calculated and applied at checkout.
All international orders are shipped with tracking via Australia Post Standard International Airmail.
US Orders
Once your order has been dispatched, you can track your parcel via USPS for more detailed tracking information and updates on your parcel’s progress.
For US orders, the advertised shipping prices include applicable customs duties and tariffs, which 2RoyalHounds will remit to the appropriate US authorities on your behalf. You will not be required to pay these charges separately on delivery.
Canadian Orders
Once your order has been dispatched, you can track your parcel via Canada Post for more detailed tracking information and updates on your parcel’s progress.
Other International Orders
For international orders to countries other than the US any countries customs duties, taxes or other import charges that may apply once your order reaches its destination are the responsibility of the customer.
Delivery Times
Delivery times vary depending on your destination. For estimated international delivery times, please refer to Australia Post International Delivery Times.
Please note that delivery timeframes are estimates and may be affected by customs processing, local postal services or other delays outside our control.
Express international shipping is not currently available.
Lost, Missing or Returned Parcels
2RoyalHounds is not responsible for parcels that are lost, missing or stolen after they have been delivered to the address provided at checkout.
Incorrect or Incomplete Shipping Addresses
Please ensure your shipping address is entered correctly and completely when placing your order.
If a parcel is returned to 2Royalhounds due to an incorrect or incomplete shipping address, any additional postage, return shipping or carrier fees incurred will be payable by the customer before the parcel can be resent.
If the order needs to be cancelled as a result of an incorrect or incomplete address, any applicable costs incurred by 2Royalhounds will also be deducted from the amount available for refund or store credit.
International orders may also incur additional international transaction, currency conversion and exchange-rate fees. These costs may apply again if an order needs to be reshipped or cancelled.
US orders: Additional tariff, duty or customs charges may also apply if an order needs to be reshipped or cancelled due to an incorrect or incomplete shipping address.
If you have any questions about our international shipping policy, please contact us at woof@2royalhounds.com.au.