Made to Order Policy
Many of our handmade items are made to order @2RoyalHounds.
There may be instances when items purchased are sold out / unavailable due to same day purchases. Should this occur we will contact you to advise that this has happened and advise accordingly what action needs to be taken.
It is the customers responsibility to ensure that accurate measurements are given with all custom made to order Capes. 2RoyalHounds will not refund or exchange orders if you did not follow the 'How to measure guide' and inadvertently provide inaccurate measurements. If your cape does not fit your dog and the wrong measurements were given we do not offer an alteration service. Our capes are custom made and cannot be altered.
In the event that you have provided the correct measurements and they remain unchanged and 2RoyalHounds has made it ill fitting then we will fully replace the cape at no extra cost to the customer or offer a full refund on return of the capes. We are human and mistakes can happen. So get in touch to discuss.
Orders are subject to availability and 2RoyalHounds reserves the right to cancel any order, for any reason inclusive of unavailability.
The nature of the handmade product and / or the number of items you are ordering will determine the processing time for making them for you.
As a guide we aim to make and dispatch most handmade items once an ordered is placed within 3-8 working days. Please be mindful during peak times this period of time maybe extended, especially during the winter peak season. Handmade means quality and attention to detail therefore processing times can be delayed.
We will always communicate with you if there is any expected extended delay once an order has been placed.
Special Custom Made to Order
For all special bespoke custom-made orders, once a price is agreed the order will incur a 20% deposit. This secures the order and also allows for fabrics to be purchased for it. Once fabrics have been purchased for your order the 20% deposit is non-refundable.
For all our special custom-made creative range such as quilts, baby nursery sets, soft furnishings and personal items such as ladies’ bags etc. the lead time will be dependent on the nature of your order and subject to what is involved in the making. 2RoyalHounds will always communicate with you regarding approximate lead times. Whilst we aim to complete all handmade orders ASAP, at times delays may occur. The nature of handmade takes time and creations cannot and will not be rushed. This ensures for a quality finish and a product that you will ultimately be pleased with.
Please be mindful when placing an order if you have a specific date in mind that as much notice as possible is given for us to complete your order.