2Royalhounds Returns Policy
RETURNS & STORE CREDIT
⚠️ PLEASE READ BEFORE PURCHASING
CHANGE OF MIND = STORE CREDIT ONLY
We do not offer refunds or exchanges for change-of-mind returns.
Eligible returns receive STORE CREDIT ONLY, issued after your return has been received and inspected.
Store credit is emailed to you with a unique code and is valid for 12 months.
🐾 HOW TO RETURN
1. CHECK ELIGIBILITY
Returns must be lodged within 30 days of receiving your order.
Final Sale, Clearance, Sale/Discounted and Black Friday items are not eligible for change-of-mind returns.
2. PREPARE YOUR ITEM
Items must be:
- Unworn and unwashed
- Free from dog hair
- In original, resaleable condition
- Returned with all tags attached
- In original packaging
A $5 re-tagging/repackaging fee will be deducted from your store credit if tags or original packaging are missing or damaged.
3. LODGE YOUR RETURN
All returns must be lodged through our Returns Portal.
4. SEND YOUR RETURN
If you selected Checkout+, your return label is provided at no cost.
Otherwise, return postage is your responsibility and will be deducted from your store credit.
5. RECEIVE YOUR CREDIT
Returns are inspected within 3–5 business days of arrival. Once approved, your store credit will be emailed to you.
💳 STORE CREDIT
STORE CREDIT ONLY. NO REFUNDS. NO EXCHANGES.
- Valid for 12 months
- Original shipping costs are not included
- Return postage may be deducted
- Cannot be exchanged for cash
We do not offer exchanges or hold products.
⚠️ FAULTY OR INCORRECT ITEMS
Your rights under the Australian Consumer Law (ACL) are not affected.
If your item is faulty, damaged or incorrect, contact woof@2royalhounds.com.au as soon as possible.
We will assess the issue and provide the appropriate remedy under the ACL, which may include a repair, replacement or refund.
ORDER CANCELLATIONS
Approved cancellations made before processing or dispatch are subject to a 5% cancellation fee for non-refundable transaction costs.
THE SIMPLE VERSION
CHANGE OF MIND? → RETURN IT → WE INSPECT IT → YOU RECEIVE STORE CREDIT.
NO REFUNDS. NO EXCHANGES.