Refund policy for Made to Measure Capes

When ordering made to measure items, it is the purchaser’s responsibility to ensure they have followed the ‘How to measure your dog’s guidelines. We cannot accept returns and or exchanges on items made to order based on incorrect measurements given by the purchaser.  If your dog’s cape arrives and it does not fit, we also don’t offer an alterations service.  

On the rare occasions where you have submitted the correct measurements and we get it wrong (we are human after all) then we will replace the cape for free on return of the original cape with labels attached within 14 days. 

On return, we will re-measure it against your measurements submitted to see where we went wrong and if we got it wrong will either make you a new one with no charge to the customer subject to fabric availability or offer a full refund.

Please note we do not offer a refund on return postage costs unless we are at fault. 

Any questions email us direct