Ocean Breeze Summer Snuggler

Our Summer Snuggle Sacks measure approximately 70 × 65 cm. As each one is handmade, slight variations of a few centimetres may occur.

Our Summer Snuggle Sacks can be washed up to 40 degrees.  Line dry is best. 

Orders are generally prepared and dispatched within 1–3 business days but during busy periods may take longer.

Within Australia

Once prepared, all orders will be shipped by tracked postage via Australia Post. We will email you with your tracking details.  Orders can be tracked on the Australia Post tracking system 

Free shipping (standard only) is available for orders of over $180.

For orders under $180, postage costs are applied at checkout.  As a guide, our current prices within Australia (as of 1st October 2025) are:

Small package $11.50

Medium $15.50

Large $19.50

Estimated delivery time Australia-wide is 2-6 business days but may vary.

Refer to https://auspost.com.au/business/shipping/delivery-speeds-and-coverage for additional information

Express postage is also offered at checkout at additional cost (estimated delivery time 1-3 business days). As a guide, as of 1^st October 2025 our Express postage prices are:

Small package $15.00

Medium $20.00

Large $23.80

International shipping

International shipping rates will be applied at checkout.

All packages will be sent tracked via Standard International Airmail using Australia Post.

Delivery times vary depending on your location. Please refer to https://auspost.com.au/sending/delivery-speeds-and-coverage/international-delivery-times for more detailed information.

Express international shipping is not currently available.

For US orders, the advertised prices include customs duties and tariffs which 2RoyalHounds will remit to the appropriate US authorities on your behalf.

For international orders to other countries, 2RoyalHounds is not responsible for any additional customs duties or taxes that may apply once your order reaches its destination.

If you have any questions about our shipping policy please contact us direct via email  woof@2royalhounds.com.au

2RoyalHounds is not responsible for any missing, lost or stolen parcels. Please check you fill in your address correctly as any fees incurred for returned orders will be charged to the customer.

RETURNS POLICY

We hope you love your 2RoyalHounds purchase.
If you’re not completely satisfied, we’re here to help.

Every item is handcrafted with thought and care, and your satisfaction is our priority.

If you’re unsure about sizing for your dachshund, please reach out to us before ordering  we’re always happy to help you find the best fit. To ensure we can give you the most accurate advice, please provide your dog’s measurements when contacting us. Kindly note that sizing guidance can only be based on the measurements you supply, as we’re unable to measure your dog ourselves.

We offer store credit only for change-of-mind returns.
This policy operates in addition to your rights under the Australian Consumer Law (ACL).

CHANGE OF MIND RETURNS (STORE CREDIT ONLY)

We offer store credit for eligible returns where you have changed your mind.

To qualify:

• Returns must be initiated within 14 days of receiving your order
• Items must be unworn, unwashed, and in original condition
• All tags must remain attached
• Items must be carefully repacked to maintain resale quality
• Items must not be marked Final Sale, purchased during Black Friday, or clearance events

Items returned outside of this timeframe or not meeting these conditions will not be accepted.

Store credit:

• Excludes original shipping costs
• Is valid for 12 months from the date of issue

2RoyalHounds reserves the right to refuse returns that do not meet these conditions.

FAULTY OR INCORRECT ITEMS (YOUR ACL RIGHTS)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

• A replacement or refund for a major failure
• A repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure

If your item arrives faulty, damaged, or incorrect:

• Please contact us as soon as possible after receiving your order
• We will cover reasonable return shipping costs for approved fault claims
• Upon inspection, we will arrange a replacement, repair, or refund in accordance with ACL requirements

Fault claims must be made promptly.

Please email:
woof@2royalhounds.com.au

SALE & FINAL SALE ITEMS

Items marked Final Sale, clearance items, and Black Friday purchases cannot be returned for change of mind.

However, these items are still covered by your rights under the Australian Consumer Law.

PROCESSING TIME

Once your parcel has been received, your item will be inspected prior to issuing store credit or resolving a fault claim.

Please allow 3–5 business days from the date your parcel arrives for processing.

HOW TO LODGE A RETURN

To start your return, please visit our Returns Hub and follow the prompts. Please note if you opted in for free returns and package protection all returns are free.  If you didnt opt in you are responsible for return shipping costs. 

To start a return, click here

RETURN ADDRESS

2ROYALHOUNDS
PARCEL COLLECT 10192 61271
714 Centre Road
Bentleigh East VIC 3165
Australia

ORDER CANCELLATIONS

If you wish to cancel your order and it has not yet been processed or dispatched, please contact us immediately.

Approved cancellations may be subject to a 5% processing fee to cover non-refundable transaction costs already incurred.

We hope you love your 2RoyalHounds purchase.

If you are not entirely satisfied, we’re here to help.

We offer store credit only (no refunds) for eligible returns once item(s) have been received and approved.