2Royal Hounds Refund Policy

We hope you love your 2Royalhounds purchases.

If you're not entirely satisfied with your purchase, we're here to help you and can offer a store credit note (no refunds) only upon receiving your item(s) returned in their original condition (unwashed / unworn / all tags attached)

Items must be returned within 14 days of receiving your order. Include the completed return slip with your return to:

2ROYALHOUNDS
16 LILAC ST
BENTLEIGH EAST
VIC 3165

Once we have received the returned item, we will inspect the item prior to processing your credit note. Please be mindful prior to sending an item back that if it is not in its original condition we will not be able to process the return.

We will endeavour to process your return within 3-5 business days.

The store credit note will not cover original shipping costs (unless reason for return is due to a faulty product).

Sale items are not eligible for return.

Return parcels must be sent via a trackable service. We do not take any responsibility for lost items in transit.

Items returned outside of our 14 day return period will not be accepted.

If you have any further queries, please contact us via email woof@2royalhounds.com.au

EXCHANGES

We are unfortunately unable to accept exchanges due to the possibility of our products selling out.

For sizing guidelines please ensure you check our size guide prior to making your order to ensure you are ordering the correct size.

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