Dog Collar refund policy

As each of our collars are handmade to measure we do not accept refunds on dog collars unless they are found to be faulty.  
Before collars are dispatched the buckle hardware is triple checked that its not faulty and clips into itself securely.  When your collar arrives please double check that you are happy with the buckle functionality and security before wearing. 
If you find the buckle or any fault with your collar please email us